Returns & Refunds Policy

At Drågen, we take great pride in the quality of every product we produce. Our smoked salmon and trout are handcrafted in small batches, and we want every customer to be completely satisfied with their purchase.

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If You're Not Happy With Your Order

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If, for any reason, you are unhappy with your order, please contact us as soon as possible at hello@dragen.co.uk.

Our team will always do our best to resolve the issue quickly and fairly.

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Damaged or Incorrect Items

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If your order arrives damaged, faulty, or you have received the wrong product, please contact us within 24 hours of delivery at hello@dragen.co.uk, including your order number and photographs of the product and packaging where possible.

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Where a product is confirmed to be damaged, faulty, or incorrect on arrival, we will offer either:

• A full refund, or

• A replacement product, depending on your preference and product availability.

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Quality Concerns

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If you are dissatisfied with the quality of your product, please get in touch with us at hello@dragen.co.uk.

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We review every case individually and, where appropriate, will gladly offer a replacement product to ensure you have the experience we expect from Drågen.

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Food Products

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As our products are fresh, chilled, and perishable food items, we are unable to accept returns of products that have been opened, consumed, or stored incorrectly.

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This does not affect your statutory rights if the product is faulty, damaged, or not as described.

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Your Consumer Rights

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This policy is in addition to your rights under the Consumer Rights Act 2015.

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If a product is faulty, not as described, or unfit for consumption, you are entitled to the appropriate remedy under UK consumer law.

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If you have any questions about your order, please contact us at hello@dragen.co.uk, and we'll be happy to help.